I had high hopes for a memorable birthday celebration, especially since my fiancée booked a day package for us. Unfortunately, our experience was far from pleasant. We arrived at the hotel around 10:00 AM and went to get some drinks. To our surprise, there were over 20 guests waiting and only two staff members serving. We ended up waiting for 40 minutes without being able to place an order. It was only after we made a complaint that we finally received our drinks. I also ordered snacks, which took an unreasonably long time to arrive. Lunch was another disappointment — we had to queue for food under the scorching sun with no proper arrangements to accommodate the crowd. The food itself was average and not worth the wait. Tea time was no better — both the tea and snacks were subpar. Overall, the day package offered very poor value for money. What was supposed to be a special birthday turned into a frustrating and underwhelming experience. I truly hope the management takes this feedback seriously and improves their service.
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